BOSAK MICROFINANCE BANK

JOB VACANCY – RELATIONSHIP MANAGER

Job Description

We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We will rely on you to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, the ideal candidate must be able to work with the Market- facing teams to build a rapport with customers. The candidate is also expected to be a strategic thinker with an analytical mind and strong problem-solving skills.

 

Requirements

  • Good written and oral communication skills
  • Sound Credit Analysis Skills
  • Good Excel Skills
  • Strong problem solving skills
  • At least two years relevant experience in a financial services environment
  • Demonstrable Knowledge of Customer Relationship Management (CRM) practices
  • Customer-centric mind-set
  • Team-work and leadership skills
  • Possession of a good degree in Management/Social Sciences or other relevant fields

 

Responsibilities

  • Understand Customers’ needs and develop plans to address them
  • Resolve customers complaints quickly and effectively
  • Aim to retain existing Customers and recruit new ones
  • Gain solid knowledge of competition and how to out-compete them
  • Promote high quality customer service processes
  • Take conscious steps to promote a customer-centric culture generally in the organization
  • Person Specification
  • Preferably female
  • Ability to work under pressure and meet deadlines
  • Good carriage and a professional disposition
  • Brand ambassador and a pleasant personality

 

Method of Application

Interested candidates should forward electronic copies of their CV with the job title:
Relationship Manager to: recruitment@bosakmfb.com on or before Friday 3 rd of August, 2018